Policies

Guidelines for Riding HIRTA

All passengers must have seat belt, child car seat or wheelchair restraints in use while the vehicle is moving.
Please do not tamper with vehicle and/or transit equipment, as it may be needed to help you someday.
For the safety of all riders, please wait until the driver has stopped driving to ask questions.
Fighting, throwing things, pushing, shouting, spitting, vulgar language, lewd or inappropriate behavior, vandalism, smoking, alcohol and illegal drugs are prohibited on the bus.
Your hands and any personal objects are to be kept to yourself. Touching other customers is not allowed without their permission.
Food and drinks must be in a closed spill-proof container. Refrain from eating on the bus, unless medically necessary.
Reasonable hygiene is expected so as not to cause an adverse effect on HIRTA's ability to provide an acceptable service for the public.
Aisles are to be kept clear of any obstacles (strollers, packages, etc. must be kept under the seats).
Please understand we must accommodate all riders, bags are limited to what fits in your seating space.
Pets must be in a proper carrier. Service animals are exempt as they are not considered pets.
Do not pet guide dogs or other service animals without the permission of the owner.
Please remember this is your bus... keep it clean; don't litter or vandalize. Report any problems or concerns to the driver or HIRTA
Reasonable accommodations may be available upon request.
HIRTA reserves the right to refuse service for violation of policy.

Failure to comply with the above expectations may result in appropriate legal and/or disciplinary actions, including suspension from using HIRTA services. For more information on HIRTA's service policies, click here.